Customer Service

Jeff Wardell RETURNS If you are unhappy with your purchase for any reason, you may return your purchase for refund or replacement within 30 days of the original shipment date. You may want to insure your return as we can't be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable. If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product. In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us. Important: Refunds can only be credited against the credit card used to make the purchase. Before returning an item, please call or email: Phone: 435.645.0668 Email: <a href="mailto:orders@chestersblacksmith.com">orders@chestersblacksmith.com</a> Please direct all returns to: Chester's Blacksmith Shop Return Item Department 613 Main Street Park City, UT 84060 CANCELLATIONS If you need to cancel an order please call us at 435.645.0668 during normal business hours or send an e-mail to <a href="mailto:orders@chestersblacksmith.com">orders@chestersblacksmith.com</a>. If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund. ORDERING & PAYMENT We accept orders online, over the phone, by fax or mail for for orders shipping within the US only. All prices on our site are in US Dollars. Accepted payment methods include payment by Visa, Mastercard, Discover, and American Express (on cards issued by US banks only). Important: Your billing address must match the cardholder's statement address. We do not currently provide a printed catalog, but you can download our printable order form and send your order by mail or fax. Payment methods are the same as on our website. Prices are subject to change without notice. NON-US CUSTOMERS At this time, we do not accept orders that ship outside of the US. PRINTABLE ORDER FORM To send your order by mail or fax, please follow the easy steps below. Click the image link below to download a printable order form in Adobe PDF format. PLEASE NOTE - for your security this file was scanned for viruses prior to upload to our server. Complete the form with your order details. You can choose from the usual payment methods. <a href="http://www.chestersblacksmith.com/order_form.pdf" target="_blank">Download Printable Order Form</a> (PDF) Please send your order, with your payment details, to: Chester’s Blacksmith Shop PO Box 4649 Park City, UT 84060 Fax: 435.604.6439 Important: Please don’t send an order form with payment details via e-mail. E-mail messages are not encrypted, and therefore should not contain confidential information. Also, please don’t enclose cash with your order. PRODUCT INFORMATION We value your confidence in our products and endeavor to provide accurate product information about each item on our site. Please note: Colors. While we have taken care to choose images which represent the color of the articles, please be aware that each computer screen will show colors differently. DELIVERY Availability We try to keep all items in stock for dispatch within 5 normal business days. We will confirm the products’ availability by e-mail, or you can contact us before placing your order. Lost or damaged items In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us. PRIVACY POLICY Chester's Blacksmith Shop will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party without first receiving your permission. SECURITY STATEMENT Chester's Blacksmith Shop does not store payment information on our servers. It is used to process payments in real time and during the transaction period. RETURNS If you are unhappy with your purchase for any reason, you may return your purchase for refund or replacement within 30 days of the original shipment date. You may want to insure your return as we can’t be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable. If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product. In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us. Important: Refunds can only be credited against the credit card used to make the purchase. Before returning an item, please call or email: Phone: 435.645.0668 Email: <a href="mailto:orders@chestersblacksmith.com">orders@chestersblacksmith.com</a> Please direct all returns to: Chester’s Blacksmith Shop Return Item Department 613 Main Street Park City, UT 84060 CANCELLATIONS If you need to cancel an order please call us at 435.645.0668 during normal business hours or send an e-mail to <a href="mailto:orders@chestersblacksmith.com">orders@chestersblacksmith.com</a>. If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund. ORDERING & PAYMENT We accept orders online, over the phone, by fax or mail for for orders shipping within the US only. All prices on our site are in US Dollars. Accepted payment methods include payment by Visa, Mastercard, Discover, and American Express (on cards issued by US banks only). Important: Your billing address must match the cardholder’s statement address. We do not currently provide a printed catalog, but you can download our printable order form and send your order by mail or fax. Payment methods are the same as on our website. Prices are subject to change without notice. NON-US CUSTOMERS At this time, we do not accept orders that ship outside of the US. PRINTABLE ORDER FORM To send your order by mail or fax, please follow the easy steps below. Click the image link below to download a printable order form in Adobe PDF format. PLEASE NOTE - for your security this file was scanned for viruses prior to upload to our server. Complete the form with your order details. You can choose from the usual payment methods. <a href="http://www.chestersblacksmith.com/order_form.pdf" target="_blank">Download Printable Order Form</a> (PDF) Please send your order, with your payment details, to: Chester’s Blacksmith Shop PO Box 4649 Park City, UT 84060 Fax: 435.604.6439 Important: Please don’t send an order form with payment details via e-mail. E-mail messages are not encrypted, and therefore should not contain confidential information. Also, please don’t enclose cash with your order. PRODUCT INFORMATION We value your confidence in our products and endeavor to provide accurate product information about each item on our site. Please note: Colors. While we have taken care to choose images which represent the color of the articles, please be aware that each computer screen will show colors differently. DELIVERY Availability We try to keep all items in stock for dispatch within 5 normal business days. We will confirm the products’ availability by e-mail, or you can contact us before placing your order. Lost or damaged items In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us. PRIVACY POLICY Chester’s Blacksmith Shop will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about you to any third party without first receiving your permission. SECURITY STATEMENT Chester’s Blacksmith Shop does not store payment information on our servers. It is used to process payments in real time and during the transaction period.

2006-07-14T04:10:12-04:00

customer-service 7491

2006-07-14T04:10:12-04:00

6319

Customer Service

2006-08-15T19:51:20-04:00